Dr. Jasmine Elia, DNP, PMHNP-BC
Doctor of Nursing Practice
Psychiatric Nurse Practitioner
A legal disclaimer
Frequently Asked Questions (FAQs)
Our Mission
Our mission is to provide compassionate, comprehensive, and personalized psychiatric care of the highest quality through a concierge model that prioritizes time, access, continuity, prevention, and whole-person wellness. We educate, empower, and partner with every patient in an unhurried, supportive environment.
What age groups do you see?
We see patients ages 18 through 85 in our concierge practice.​
How is a concierge psychiatry practice different from traditional care?
Traditional psychiatric practices often operate with large caseloads, brief appointments, long wait times, and limited access—making it difficult for patients to receive the consistent, attentive care they deserve. In contrast, our concierge model is intentionally designed to provide a higher standard of support. By maintaining a smaller patient panel, we offer longer, unhurried visits, direct communication with your provider, priority scheduling, and proactive follow-up. This elevated level of access and continuity allows for deeper understanding, greater stability, and earlier intervention, ultimately leading to stronger outcomes and a more personalized, rewarding care experience.
Why is a membership required?
Membership ensures you receive the direct access, continuity, personalized attention, and proactive support that define true concierge care. It allows us to maintain a smaller patient panel and provide the time, responsiveness, and quality our patients deserve.
What’s included with membership?
Priority scheduling (often next day or same week for members)
Longer appointments when clinically needed
Direct care coordination
Secure messaging & brief check-ins between sessions
A smaller patient panel for truly individualized care
Limited evening/weekend availability when appropriate
How is membership billed? Is there a commitment?
Membership is billed monthly in advance.
A 30-day written notice is required to cancel.
Payments are non-refundable once the billing period begins.
Do you accept insurance?
We are a 100% concierge, private-pay practice, allowing us to offer more time, deeper attention, and care unrestricted by insurance limitations. Superbills are available upon request for patients seeking potential out-of-network reimbursement. Additional details are provided in the Superbills section below.
Do you accept Medicare?
Due to Arizona state regulations, we are unable to provide services to individuals enrolled in Medicare.
This applies whether or not Medicare is used for payment.
Do I still need personal health insurance?
Yes. Your membership does not replace medical insurance. We encourage all patients to maintain active coverage for services outside the scope of concierge psychiatry, including labs and imaging, emergency care, hospital services, and specialty referrals. Maintaining insurance ensures you remain fully supported in every aspect of your health, while your membership provides enhanced access, personalized care, and ongoing support within our practice.
TREATMENT & SERVICES:
Do I need a membership to receive treatment?
Yes. Ongoing psychiatric treatment, medication management, and follow-up care require an active concierge membership.
Concierge Membership Cancellation Policy
Concierge membership may be canceled by the patient at any time with 30 days’ written notice.
​
Written notice may be submitted via secure message or email. Membership benefits, including access and availability, will continue through the end of the 30-day notice period.
​
Membership fees are non-refundable and cover access, availability, and non-clinical services during the membership term. Membership fees are not payment for medical services.
​
Clinical services provided during or after the notice period are billed separately in accordance with the current fee schedule unless otherwise specified in the membership plan.
​
This concierge membership does not replace emergency or crisis services.
Can I Cancel My Membership?
Yes. Membership may be canceled at any time with 30 days’ written notice. Benefits remain active during the notice period. Membership fees are non-refundable.
APPOINTMENTS & ACCESS:
Appointment Length
Intake/Psychiatric evaluations: 60–90 min
Follow-Up/Medication management: 30–60 min
Therapy/Counseling: 45–60 min
Members typically receive appointments within 3–5 business days when clinically appropriate.
How appointments work
Complimentary 15-minute introductory call
All intake appointments are conducted virtually (exceptions may apply)
In-office visits available by appointment
Telehealth & In-Person Visits
Psychiatric services are provided primarily via secure, HIPAA-compliant telehealth platforms. Patients must be physically located in Arizona at the time of each appointment.
Telepsychiatry is appropriate for most psychiatric care but may not be suitable for all clinical situations. In-person evaluation or referral may be recommended when clinically indicated.
We offer secure, HIPAA-compliant virtual and in-person appointments.
Urgent requests are prioritized based on clinical need. For emergencies, call 911 or go to your nearest ER.
Super Bills & Out-of-Network Reimbursement
This is a self-pay practice and does not contract with insurance plans. Superbills may be provided upon request for patients seeking potential out-of-network reimbursement. Insurance reimbursement varies by plan and is not guaranteed.
​
DISCLAIMER:
Concierge Membership Disclaimer
Concierge membership fees are not payment for medical services. Membership fees cover enhanced access, availability, and non-clinical services and are separate from visit-based clinical charges, unless explicitly stated.
Membership fees are non-refundable and do not replace emergency services.
​
Emergency & Crisis Care Disclaimer
This practice does not replace emergency or crisis services.
For emergencies, patients should call 911 or go to the nearest emergency department.
For crisis support, patients may contact 988 Suicide & Crisis Lifeline.
Insurance & Payment Information
Elia Wellness Services is a private-pay psychiatric practice. We accept all major credit cards. Our providers are considered out-of-network providers and are not currently contracted with any insurance companies.​
Payment for services is due in full at the time of service.
​
While we do not bill insurance directly, we understand that some patients may wish to seek reimbursement through their insurance plans. For this reason, we are happy to provide an itemized invoice (superbill) upon request. This invoice includes the appropriate diagnostic and procedural information required by many insurance companies for consideration of out-of-network reimbursement.​
Please note that reimbursement is not guaranteed and depends entirely on your individual insurance plan's terms.
Understanding Out-of-Network Benefits
If you choose to pursue out-of-network reimbursement, we encourage you to contact your insurance company directly to better understand your benefits and potential financial responsibility.
​
Step 1: Contact Your Insurance Company
You may call your insurance company either before or after your initial visit and ask the following questions:
​
a. Provider Status
Inform the representative that you are seeing an out-of-network psychiatric provider.
b. Reimbursement Rates
Ask how much your plan reimburses for:
-
CPT Code 90792 (initial psychiatric evaluation)
-
Follow-up visit codes, such as 99214 (established patient visit)
-
Plus psychotherapy add-on codes when applicable (90833 / 90836 / 90838)
-
Psychotherapy visit codes, 90834 / 90837
Insurance plans often reimburse out-of-network services at a percentage of their allowed amount, rather than the full fee charged.
c. Deductible Information
Ask:
-
What is your annual out-of-network deductible?
-
How much of that deductible has already been met?
Many plans require the deductible to be met before any reimbursement is issued.
d. Visit Limits
Ask how many out-of-network mental health visits are covered per calendar year and whether prior authorization is required.
​
Step 2: Submit Your Claim
After your visit:
-
Submit the provided invoice (superbill) to your insurance company according to their claims process.
-
Review the Explanation of Benefits (EOB), which outlines:
-
The amount billed
-
The amount allowed by your plan
-
Any reimbursement issued
-
Any remaining patient responsibility
-
Most insurance companies are required by law to process or respond to claims within approximately 30 days. If you do not receive a response within that timeframe, you may contact your insurance company to request the status of your claim.
​
Important Notes
-
Elia Wellness Services does not guarantee insurance reimbursement.
-
Patients are solely responsible for understanding their insurance benefits.
-
Any reimbursement issued is paid directly to the patient, not to the practice.
-
Concierge membership fees (if applicable) are separate from clinical services and are generally not reimbursable by insurance.​
​
Is faith-informed care the same as Christian counseling?
No. We provide medical, evidence-based psychiatric care with the option to incorporate faith when beneficial to your well-being.
Do you work with clients of different faith backgrounds?
Absolutely -We welcome individuals of all faiths or no faith affiliation. We discuss spirituality only if it supports your goals and well-being.
Can I request no faith integration at all?
Absolutely. Many clients prefer a strictly clinical approach, which we fully honor.
Perinatal, Marriage, and Family Counseling – Frequently Asked Questions
What types of counseling do you offer?
Individual counseling for mothers (pregnancy + postpartum)
Couples/Spouse counseling
All sessions use evidence-based approaches.
​
Is counseling faith-based?
Only if you want it to be, clients may choose prayer, Scripture reflection, or faith-centered guidance. A fully clinical approach is also available.
​
Do you provide therapy or coaching?
We provide clinical counseling using CBT, executive-function CBT, perinatal interventions, behavioral strategies, lifestyle support, and optional spiritual encouragement. We do not offer long-term psychotherapy.
​
What issues can counseling help with?
Postpartum depression/anxiety, pregnancy overwhelm, birth trauma, intrusive thoughts, burnout, marriage stress, role transitions, family conflict, faith struggles, and adjusting to life with a newborn.​​
​
Can my spouse/partner join?
Yes. Couples sessions are encouraged, especially during marital stress, to increase support and strengthen understanding of PMADs.
​
Do you offer faith-based marriage counseling?
Yes. We integrate faith-based values, if you desire, biblical principles, prayer, and practical tools.
​
Can we include other family members?
Yes. Family counseling may involve in-laws, siblings, adult children, or key support members to strengthen boundaries and alignment.​
Do you offer in-home counseling?
At this time, we do not offer in-home counseling/therapy for postpartum clients. We do offer in-office and virtual appointments.
​
How often will we meet?
Most clients start on a weekly or biweekly schedule, then shift to twice-monthly or monthly. Frequency is personalized to your needs.
​
Does counseling replace psychiatric care?
No. Counseling works alongside psychiatric evaluation and medication management.
​
Do you accept insurance?
No. We are a cash-based, concierge practice. We do provide superbills at this time.
​
Do you provide superbills?
Yes. We provide superbills upon request for patients who would like to submit claims to their insurance company for possible out-of-network reimbursement.
​