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Frequently Asked Questions (FAQs)

Our Mission

Our mission is to deliver compassionate, comprehensive, and personalized psychiatric care rooted in clinical excellence, continuity, and whole-person wellbeing. We emphasize thoughtful, unhurried care that supports prevention, meaningful connection, and individualized treatment.

We strive to educate, empower, and partner with each individual in a collaborative environment that honors their unique goals, values, and long-term well-being.

What age groups do you see?

We see patients ages 18 through 85 in our concierge practice.​

How is your practice different from traditional care?

Traditional psychiatric settings often involve larger caseloads, shorter visits, and limited access.

Our approach is designed to provide more thoughtful, individualized care, with an emphasis on continuity, unhurried visits, and a more personalized treatment experience. We maintain a limited client panel to support consistency, responsiveness, and a deeper understanding of each patient’s needs.

Optional enhanced services are also available for individuals seeking additional support, flexibility, or coordination beyond standard care.

Do you accept insurance?

Yes. We accept select insurance plans for medically necessary clinical services. Coverage and out-of-pocket costs (such as copays, coinsurance, or deductibles) vary depending on your plan.

Do you offer private pay options?

Yes. Private-pay options are available for individuals who prefer not to use insurance.

Payment for private-pay and non-covered services is due at the time of service unless otherwise arranged.

Out-of-pocket Fees:

Psychiatric Intake / Evaluation (60 to 90 mins): $380

Follow-Up / Medication Management (30-45 mins): $190 

Counseling/ Therapy (45-60 mins): $180 

Do you accept Medicare and Medicaid?

At this time, we are not in-network with Medicare or Medicaid and are unable to provide services to individuals enrolled in these programs.

Do I need health insurance to be seen?

No. You may choose to use private-pay services. However, we encourage maintaining health insurance for services outside the scope of outpatient psychiatric care, such as labs, hospital care, or specialty referrals.

Enhanced Services

What are enhanced services?

Enhanced services are optional, private-pay services designed to support individualized needs beyond standard clinical care.

These may include: Extended sessions, Care coordination, Between-session support, Documentation and reports, & Specialty services.​

These services are not covered by insurance and are not required to receive care.

Do I need enhanced services to receive treatment?

No. All patients have access to standard clinical care through insurance or private pay. Enhanced services are entirely optional.

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Will using enhanced services affect my care?

No. Your decision to use or not use enhanced services does not affect your access to care or the quality of clinical services provided.

Scheduling & Access

What are your office hours?

Appointments are primarily offered during standard business hours and are scheduled based on provider availability.

Standard Business Hours: Monday–Friday 9:00 AM – 7:00 PM

 

Do you offer evening or weekend appointments?

Limited evening and weekend appointments may be available on a case-by-case basis, when clinically appropriate and scheduling permits. These times are not guaranteed.

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How do I communicate with the practice?

Patients may communicate with the care team through a secure, HIPAA-compliant messaging platform for non-urgent needs.

For urgent concerns outside of regular hours, messaging may be used when appropriate. This does not replace emergency care.

Care Approach

What is your approach to treatment?

Our approach is personalized, integrative, and evidence-based, with a focus on whole-person care.

Treatment may include:

Psychiatric evaluation and medication management

Psychoeducation

Brief psychotherapy when appropriate

Lifestyle, wellness, and mind–body strategies

Care is collaborative and aligned with your individual goals and values.

 

Do you coordinate care with other providers?

Yes. When appropriate, we collaborate with your broader care team—such as your primary care provider, therapist, or other specialists—to support continuity and coordinated care.

 

Do you offer specialty evaluations or documentation?

Yes. Certain services—such as ADHD evaluations, documentation, or specialized assessments—may be available as enhanced services when clinically appropriate.

These services are optional, billed separately, and not covered by insurance.

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Are services guaranteed to result in a diagnosis, treatment, or documentation?

No. All evaluations, recommendations, and documentation are provided based on clinical judgment and appropriateness. Outcomes such as diagnoses, prescriptions, or third-party approvals cannot be guaranteed.

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What is your cancellation policy?

We kindly request at least 24–48 business hours’ notice for appointment cancellations or rescheduling.

Appointments canceled with less than the required notice, or missed appointments, may be subject to a late cancellation fee of $100.

This fee is not covered by insurance and is the patient’s responsibility. We understand that unexpected situations may arise and will take extenuating circumstances into consideration when appropriate.

 

Questions

If you have additional questions about services, scheduling, or billing, we are happy to assist you prior to your appointment.

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Perinatal, Marriage, and Family Counseling – Frequently Asked Questions

What types of counseling do you offer?

Individual counseling for mothers (pregnancy + postpartum)

Couples/Spouse counseling
All sessions use evidence-based approaches.

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Is counseling faith-based?

Only if you want it to be, clients may choose prayer, Scripture reflection, or faith-centered guidance. A fully clinical approach is also available.

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Do you provide therapy or coaching?

Our approach integrates brief, evidence-based psychotherapy within psychiatric care, including CBT, executive-function CBT, perinatal-focused interventions, behavioral strategies, and lifestyle support. When appropriate, care may also incorporate values-based or personal well-being considerations.

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We do not offer long-term psychotherapy. Additional structured support, including coaching and other specialty services, may be available through optional enhanced services.​

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What issues can counseling help with?

Postpartum depression/anxiety, pregnancy overwhelm, birth trauma, intrusive thoughts, burnout, marriage stress, role transitions, family conflict, faith struggles, and adjusting to life with a newborn.​​

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Can my spouse/partner join?

Yes. Couples sessions are encouraged, particularly during periods of relational stress, to enhance support and strengthen understanding of perinatal mood and anxiety disorders (PMADs).​

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Do you offer faith-based marriage counseling?

Yes. We integrate faith-based values, if you desire, biblical principles, prayer, and practical tools.

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Can we include other family members?

Yes. Family counseling may involve in-laws, siblings, adult children, or key support members to strengthen boundaries and alignment.​

Do you offer in-home counseling?

At this time, we do not offer in-home counseling/therapy for postpartum clients. We do offer in-office and virtual appointments.

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How often will we meet?

Most clients start on a weekly or biweekly schedule, then shift to a twice-monthly or monthly schedule. Frequency is personalized to your needs.

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Does counseling replace psychiatric care?

No. Counseling is one component of care and is integrated alongside psychiatric evaluation and other treatment approaches when appropriate.​

Do you accept insurance?

Yes. We accept select insurance plans for medically necessary clinical services. Private-pay options are also available for those who prefer not to use insurance.​

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Do you provide superbills?

Yes. A detailed receipt (superbill) can be provided upon request for privately paid services. Patients may submit this to their insurance provider for potential reimbursement. Coverage and reimbursement are not guaranteed and are determined by your individual plan.

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Elia Wellness Services AZ Logo

Elia Wellness Services offers personalized, integrative psychiatric care grounded in integrity, compassion, and clinical excellence. Our approach is centered on thoughtful, whole-person care that supports mental, physical, and overall well-being with intention, precision, and respect.​

We accept select insurance plans and offer private-pay options.

Business Hours: Monday–Friday

9:00 AM – 7:00 PM

Weekend Hours are by appointment only.

Not for emergencies. If you’re experiencing a medical or psychiatric emergency, call 911.

Get Started with a Consultation

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© 2022 by Elia Wellness Services PLLC

 

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