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Frequently Asked Questions (FAQs)

Our Mission

Our mission is to provide compassionate, comprehensive, and personalized psychiatric care of the highest quality through a concierge model that prioritizes time, access, continuity, prevention, and whole-person wellness. We educate, empower, and partner with every patient in an unhurried, supportive environment.

What age groups do you see?

We see patients ages 15 through 85 in our concierge practice.

How is a concierge psychiatry practice different from traditional care?

Traditional psychiatric practices often operate with large caseloads, brief appointments, long wait times, and limited access—making it difficult for patients to receive the consistent, attentive care they deserve. In contrast, our concierge model is intentionally designed to provide a higher standard of support. By maintaining a smaller patient panel, we offer longer, unhurried visits, direct communication with your provider, priority scheduling, and proactive follow-up. This elevated level of access and continuity allows for deeper understanding, greater stability, and earlier intervention, ultimately leading to stronger outcomes and a more personalized, rewarding care experience.

Why is a membership required?

Membership ensures you receive the direct access, continuity, personalized attention, and proactive support that define true concierge care. It allows us to maintain a smaller patient panel and provide the time, responsiveness, and quality our patients deserve.

What’s included with membership?

Priority scheduling (often next day or same week for members)

Longer appointments when clinically needed

Direct care coordination

Secure messaging & brief check-ins between sessions

A smaller patient panel for truly individualized care

Limited evening/weekend availability when appropriate

How is membership billed? Is there a commitment?

Membership is billed monthly in advance.

A 3-month initial commitment is required.

After the first 3 months, membership transitions to month-to-month.

30-day notice is required to cancel.

Payments are non-refundable once the billing period begins.

Do you accept insurance?

No. We are a 100% concierge, private-pay practice, allowing us to offer more time, deeper attention, and care unrestricted by insurance limitations.

Do you accept Medicare?

Due to Arizona state regulations, we are unable to provide services to individuals enrolled in Medicare.
This applies whether or not Medicare is used for payment.

Do I still need personal health insurance?

Yes. Your membership does not replace medical insurance. We encourage all patients to maintain active coverage for services outside the scope of concierge psychiatry, including labs and imaging, emergency care, hospital services, and specialty referrals. Maintaining insurance ensures you remain fully supported in every aspect of your health, while your membership provides enhanced access, personalized care, and ongoing support within our practice.

TREATMENT & SERVICES:

Do I need a membership to receive treatment?

Yes. Ongoing psychiatric treatment, medication management, and follow-up care require an active concierge membership.

Letters & Documentation

Members: One employment/academic letter free per year

Additional letters: $100

FMLA: from $350

ESA letter: $250

Family Membership Discounts

We proudly support families prioritizing mental wellness together.

Up to five (5) family members may be included per plan.

First Member: $375/month

Second Member: $350/month

Each additional member: $300/month

 

Example savings:

3 members: $1,025/month

4 members: $1,325/month

5 members: $1,625/month

APPOINTMENTS & ACCESS:

Appointment Length

Psychiatric evaluations: 60–90 min

Medication management: 30–45 min

Therapy/Counseling: 45–60 min

Extended sessions: 75–90 min

Members typically receive appointments within 3–5 business days when clinically appropriate.

How appointments work

Complimentary 15-minute introductory call

All intake appointments are conducted virtually

In-office visits available by appointment

Telehealth & In-Person Visits

We offer secure, HIPAA-compliant virtual and in-person appointments.

Urgent Needs

Urgent requests are prioritized based on clinical need.
For emergencies, call 911 or go to your nearest ER.

WELLNESS SERVICES:

Medically Supervised Weight Loss

Comprehensive virtual initial consult

6- or 12-week programs

Medications shipped to your home

In-home administration optional (additional fee)

Bi-weekly follow-ups + lifestyle guidance
Provided only when clinically appropriate.

Wellness Therapy

Optional, add-on treatments are billed separately from membership.

Available options include:

Vitamin B12 for energy, focus, and red blood cell support

Vitamin D3 for immune and bone health (plays a key role in immune regulation and lowering inflammation, helps the body absorb calcium, and supports bone strength).

Metabolic & weight-support injections

NAD+ for cellular energy, mental clarity, and anti-aging support

Hormone-supportive blends

Stress-reduction formulations

Who Benefits:
Ideal for individuals experiencing fatigue, low mood, stress, vitamin deficiencies, hormonal imbalance, or metabolic and weight-related concerns. Frequency varies based on individual goals—typically weekly to monthly.

 

Please Note:
We currently do not offer IV therapy; instead, we focus on safe and effective IM treatments tailored to your wellness needs.

FAITH-INFORMED CARE:

What does “faith-informed” mean?

Our practice is guided by Christian values—compassion, dignity, service, integrity—while remaining fully evidence-based. Faith integration is optional, never imposed.

Will you discuss religion in sessions?

Only if you want to. Your care is always tailored to your comfort and preferences.

Is faith-informed care the same as Christian counseling?

No. We provide medical, evidence-based psychiatric care with the option to incorporate faith when beneficial to your well-being.

Do you work with clients of different faith backgrounds?

Absolutely.
We welcome individuals of all faiths or no faith affiliation.
We discuss spirituality only if it supports your goals and well-being.

Can I request no faith integration at all?

Absolutely. Many clients prefer a strictly clinical approach, which we fully honor.

Important Disclaimer:

For information only. IM therapies and weight-loss programs support wellness and are provided only when clinically appropriate after medical consultation. Results vary; not a substitute for emergency care.

Perinatal, Marriage, and Family Counseling – Frequently Asked Questions

What types of counseling do you offer?

Individual counseling for mothers (pregnancy + postpartum)

Couples/Spouse counseling

Family counseling
All sessions use evidence-based approaches with optional Christian integration.

Is counseling faith-based?

Only if you want it to be, clients may choose prayer, Scripture reflection, or faith-centered guidance. A fully clinical approach is also available.

Do you provide therapy or coaching?

We provide clinical counseling using CBT, executive-function CBT, perinatal interventions, behavioral strategies, lifestyle support, and optional spiritual encouragement. We do not offer long-term psychotherapy.

What issues can counseling help with?

Postpartum depression/anxiety, pregnancy overwhelm, birth trauma, intrusive thoughts, burnout, marriage stress, role transitions, family conflict, faith struggles, and adjusting to life with a newborn.

Can my spouse/partner join?

Yes. Couples sessions are encouraged, especially during marital stress, to increase support and strengthen understanding of PMADs.

Do you offer Christian marriage counseling?

Yes. We integrate Christian values, biblical principles, prayer, and practical tools.

Can we include other family members?

Yes. Family counseling may involve in-laws, siblings, adult children, or key support members to strengthen boundaries and alignment.

Do you offer in-home counseling?

Yes — for postpartum clients within our service radius.

Couples: 90 min

Family: 90 min

Individual postpartum sessions as needed

How often will we meet?

Most clients start weekly or biweekly, then shift to twice monthly or monthly. Frequency is personalized to your needs.

Does counseling replace psychiatric care?

No. Counseling works alongside psychiatric evaluation and medication management.

Do you accept insurance?

No. We are a cash-based, concierge practice. We do not provide superbills at this time.

Elia Wellness Services AZ Logo

Elia Wellness Services delivers exceptional, values-driven concierge psychiatry with personalized, whole-person care grounded in integrity, compassion, and clinical excellence. Free from insurance limitations, we offer an elevated standard of service that integrates mental, physical, and spiritual wellness with intention and precision—always evidence-based and delivered with profound respect for every individual.

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Not for emergencies. If you’re experiencing a medical or psychiatric emergency, call 911.

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© 2022 by Elia Wellness Services PLLC

 

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